Terms of Service

Last updated: 02/02/2026

Agreement to Terms

By accessing and using HectorLabs services, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and HectorLabs, governed by the laws of England and Wales.

1. Definitions

"Service" refers to HectorLabs AI products and platforms

"User" refers to any individual or entity using our services

"Content" refers to any data, text, or materials you provide

"Account" refers to your registered user profile

2. Service Description

HectorLabs provides AI-powered solutions including but not limited to:

  • Educational AI tools and learning assistants
  • Financial analysis and document processing
  • Healthcare AI solutions and medical coding
  • API access and integration services
  • Technical support and consultation

3. User Accounts

Registration: You must provide accurate and complete information when creating an account.

Security: You are responsible for maintaining the confidentiality of your account credentials.

Age Requirement: You must be at least 18 years old to use our services.

Account Termination: We reserve the right to terminate accounts that violate these terms.

4. Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these terms.

Prohibited Activities

  • Using the service for illegal or fraudulent purposes
  • Attempting to gain unauthorized access to our systems
  • Interfering with or disrupting the service
  • Sharing account credentials with others
  • Uploading malicious content or viruses
  • Violating intellectual property rights

5. Intellectual Property

Our Rights: HectorLabs retains all rights to our software, technology, and intellectual property.

Your Content: You retain ownership of content you upload, but grant us a license to use it for service provision.

Feedback: Any feedback you provide becomes our property and may be used to improve our services.

6. Payment Terms

Pricing: Service fees are as published on our website and may change with notice.

Billing: Payments are processed monthly or annually as per your subscription plan.

Taxes: All fees are exclusive of VAT and other applicable taxes.

Refunds: Refunds are provided according to our 30-day money-back guarantee policy.

7. Service Availability

Uptime: We strive for 99.9% service availability but cannot guarantee uninterrupted access.

Maintenance: Scheduled maintenance may temporarily affect service availability.

Updates: We may update or modify our services with reasonable notice.

8. Data Protection

We process personal data in accordance with UK GDPR and our Privacy Policy. By using our services, you consent to such processing.

Your Data Rights

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to data portability
  • Right to object to processing

9. Limitation of Liability

Exclusion: HectorLabs shall not be liable for indirect, incidental, or consequential damages.

Limitation: Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

Force Majeure: We are not liable for delays or failures due to circumstances beyond our control.

10. Indemnification

You agree to indemnify and hold harmless HectorLabs from any claims, damages, or expenses arising from your use of our services or violation of these terms.

11. Termination

By You: You may cancel your account at any time through your account settings.

By Us: We may terminate your account for violations of these terms or non-payment.

Effect: Upon termination, your access to services will cease immediately.

Data: We will retain your data as outlined in our Privacy Policy.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or through our website. Continued use of our services constitutes acceptance of updated terms.

14. Contact Information

For questions about these Terms of Service, please contact us:

HectorLabs

Email: legal@hectorlabs.com

Address: [Your UK Business Address]