Privacy Policy

Last updated: 02/02/2026

Your Privacy Matters

At HectorLabs, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with UK GDPR and Data Protection Act 2018.

1. Information We Collect

Personal Information

  • Name and contact details (email address, phone number)
  • Professional information (job title, company)
  • Usage data and preferences
  • Technical information (IP address, browser type)

Usage Data

  • How you interact with our products and services
  • Performance and analytics data
  • Error logs and system information

2. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To provide and maintain our AI products and services
  • Communication: To respond to your inquiries and provide customer support
  • Improvement: To enhance our products and develop new features
  • Security: To protect against fraud and ensure system security
  • Compliance: To meet legal obligations and regulatory requirements

3. Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Consent: When you explicitly agree to data processing
  • Contract: To fulfil our service obligations to you
  • Legitimate Interest: To improve our services and prevent fraud
  • Legal Obligation: To comply with UK laws and regulations

4. Data Sharing and Transfers

We may share your data with:

  • Service Providers: Cloud hosting and analytics partners
  • Legal Authorities: When required by UK law
  • Business Partners: With your explicit consent

International Transfers: We ensure adequate safeguards for any data transferred outside the UK, in compliance with UK GDPR requirements.

5. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Portability: Receive your data in a structured format
  • Objection: Object to processing based on legitimate interests
  • Restriction: Limit how we process your data

6. Data Security

We implement appropriate technical and organisational measures to protect your data:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication measures
  • Staff training on data protection
  • Incident response procedures

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by UK law. Typically, this means:

  • Active Users: Data retained while your account is active
  • Inactive Accounts: Data deleted after 2 years of inactivity
  • Legal Requirements: Some data may be retained for up to 7 years for tax and legal purposes

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser.

Types of Cookies We Use:

  • Essential: Required for basic website functionality
  • Analytics: Help us understand how you use our services
  • Preferences: Remember your settings and choices

9. Contact Information

For any questions about this Privacy Policy or to exercise your rights, please contact us:

Data Protection Officer:

HectorLabs

Email: privacy@hectorlabs.com

Address: [Your UK Business Address]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.